A few possibilities:
1) Did you mistype it? It should be 6 numerical digits, or a letter "C" followed by 6 numerical digits. The lookup works if you use a small case "c", A large cap "C", or no "c" at all (just the numerical digits)

2) If you have no current orders in RTM (Release to Manufacturing- see "overview" at top of this page for that process) then this system may not see your account when nothing is in RTM. Allow a couple days after your approved documents for RTM system to have your open order.

3) Please verify the account number is a Poly Processing account number we have with the issuer of the PO to us. (This may be our representative that you gave your order to, who then placed your order with us) so the account number would be that of our rep company, not your account number with them.

This happens when your orders have all shipped and nothing new is yet in RTM phase. Currently the system overwrites your last report page every 12-13 hours (see time stamp at top of your page). Once your order ships, your account comes off the "open orders" database unless another order in RTM is already keeping your account in that database. In such case there is no "new" report to overwrite the last one that was being sent up to that shipment date. With no "new" report to provide you, the last one ever shipped will remain there until it IS overwritten by a new update. In other words, you must have SOMETHING active in RTM to keep getting an updated page. Otherwise the last order you ever did will show until then.

Please go through the salesperson that quoted you or any project manager you were given after your PO was received. We may need to revise PO since it is contractual and get an update. If you need help getting to your correct salesperson, call us at 866-765-9957 and we will look up your representative.

The comments may show more specifics around the date freight carrier is picking up your order, otherwise base it on the estimated ship date which is >95% accurate. Then guess the travel time from that plant at about 8hrs per day. The shipping department may list the phone number for the carrier driver and you can check in with them directly. The Point of Contact, however, that you listed (name and phone number typically in the report Ship To address) is most likely to know arrival date, since our shipping department has likely discussed with them directly. Check in with the Point of Contact you provided us.

Your tanks or equipment might be coming from more than one plant. If so, each factory will post a report row for the equipment they are providing. Each report row from each factory shipping department will have your same PO#, but may show different dates and comments

No problem. The Expected Ship Date - when it appears- should be the target window to give your carrier. Depending on the advance notice you need, send an email to your representative asking for the Expected Ship Date to be "confirmed" when possible. A confirmed Expected Ship Date in the comments is reliable. Please give the shipping department confirmation on the date your freight carrier will be there.

Type your account number and [Check Orders] button to initially load your order(s). Once there, you can simply bookmark this resulting URL that shows your information. You can then just refresh it or return to that bookmark whenever desired, and skip the default page & having to type in your account number on that main page. Please come back to this Help page occassionally, however, and check Updates below, to see if we have improvements for your awareness.

A handy trick on any web page anywhere- press and hold together [Ctrl] and [F] keys. This is your browser "Find on page" command. Then type any PO#, or city, or plant name, etc- to find each instance of your search term on what we hope is a long list of orders! ;)